Sales Terms and Conditions

The offer and sale of products on our website ( are governed by these Terms and Conditions. The purchased products are sold directly by Chimicor Srl („Seller“) with registered offices in Italy, Via Nosellare, 12-36028 Rossano Veneto (Vicenza).

You can request any information through our services by contacting Customer Service. You will find information about orders, shipping, refunds and returning products purchased on Remember you can always contact the seller by e-mail to the following email address: For any other legal information go to the sections: General Conditions of Use and Return Policy.

How to conclude a sales contract

Purchases made on are regulated, unless otherwise indicated, by Legislative Decree 185 of 22 May 1999 on the protection of consumers in respect of distance contracts.

To conclude the purchase of one or more products you will need to fill out the order form in electronic format and send to electronically, following the relevant instructions. The order form contains a link to the General Conditions of Sale and a summary of information on the characteristics of each product ordered and its price (including all applicable fees and taxes), of the means of payment that you can use to buy each product and the method of delivery of products purchased, the cost of shipping and delivery.

The contract is concluded when the seller receives, via computer, your order form, after verification of the correctness of the data relating to your order.

Prior to the purchase of products by transmitting the order form, you will be asked to read and confirm the reading and / or the acknowledgment of the General Conditions of Sale.

The order form will be filed in our database for the period of time required to process your order and as provided by law. You may access your order form, referring to „My Orders“.

The language available to conclude the contract is Italian.

The contract, the seller will pay for your purchase order.

If it is impossible from the Seller to process your order for insufficient guarantees of solvency or unavailability of products, at the time of your order form will promptly inform you by e-mail, stating the reasons, that the contract has not been concluded. In case of payment of the order the Seller will refund you the sum paid.

By transmitting the order form, you unconditionally accept and undertake to observe in relations with the Seller, these General Conditions of Sale. If you do not agree with any of the terms in the General Conditions of Sale, please do not submit your order form for the purchase of products on

The contract, the Seller will send you by e-mail, a receipt of the purchase order, containing the information already contained in the order form (essential characteristics of the product and detailed indication of price, terms of payment and delivery costs).

Guarantees and products

The essential characteristics of products are shown on within each product page. The images of the products offered for sale may not exactly correspond to the real ones due to non-availability of stock of that specific product. In this case send their customers a comparable product with the same characteristics as specified in the product description.

Product prices may be subject to change. Make sure the final price before sending the relevant order form.

All products, for maximum reliability and transparency, are tagged that will bring back the sales description, the list of ingredients, net weight, the date of minimum durability or expiration date, the name and address of the manufacturer or packaging, the headquarters and the factory or packaging, the signs of the production batch, the storage and use, and the place of origin or provenance.

The Seller, in case of exercise of your right of withdrawal, has the right to not accept the return of products that are unlabelled or that have been altered from their original status or have been damaged.


The payments to the Sales Contracts can be made by cash on delivery.

Upon placing an order you will need to indicate how the areas listed in the order form.

Regardless of the chosen method of payment, by visiting the „My Orders“ you’ll have the ability to add new products or change the order canceling such products and proceeding with the cancellation of the order previously made without any reimbursement to take place

The price for the purchase of products and shipping costs, as indicated in the order form will be debited from your account at the time of shipment of the products purchased.

In case of failure to pay the price indicated in the Contract of Sale, Chimicor will invite you to provide the balance. As long as you have not regularized the position, Chimicor reserves the right to immediately terminate any contracts of sale in place.

Shipping and delivery

For specific mode of shipment and delivery of products, go to Shipping. Please pay attention to the information in this section because the information contained herein are an integral part of these Conditions of Sale and, therefore, are considered to be completely understood and accepted at the time of transmission of the order form.

customer service

You can request any information through our services: contact Customer Service in the Contact Us section.

Right of Withdrawal

Chimicor is particularly attentive to the needs and expectations of its customers. We hope that you are always happy with the purchases made and if I had second thoughts about purchasing fact, you can still decide to return the product. The policy de Chimicor will let it to withdraw from the sales contract without specifying the reason until the deadline of 10 working days from the date of delivery of the products.

You’ll have to make sure that the products must be returned in the same condition in which you received using the same type of packaging to ensure data integrity.

To exercise your right of withdrawal you will need to inform us by email and, simultaneously, to return the product by following these instructions:

Print a label with the address of our office you can find in the „Contacts“
Prepare pack
Paste the label making sure that there are no other addresses or barcodes
Send a courier of your choice

If the right of withdrawal is exercised in conformity with the procedures and deadlines, Chimicor will refund any amounts paid for the purchase of products on the conditions and terms provided.

The only expenses charged to you are the ones to return products purchased.

Timing and mode of repayment

After the return of products, the Seller will provide the necessary investigations related to compliance with the same terms and conditions stated in the previous paragraph. In the event that the checks are successfully concluded, the Seller will send you the confirmation of acceptance of the returned products.

Whatever the mode of payment you used, the refund is activated by the Seller as soon as possible and not later than thirty days from the date on which the seller has sent electronically confirmation of acceptance of your return right.

Please note that you will need to perform in person the payment of necessary expenses and will remain at your charge any liability in case of loss or damage to the products during transport, the manner and the deadline for exercising the right of withdrawal.


You will find information on how we treat your personal information by visiting the „Privacy Policy“.

For further information on Privacy post requests to the following email address:

Applicable Law and Disputes

The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 206 of September 6, 2005, on the Code of consumption, with specific reference to the legislation on distance contracts and by Legislative Decree n.70 on April 9, 2003 certain aspects of electronic commerce.

In the event of a dispute between Chimicor and each end user, arising from the General Conditions of Sale, the Seller warrants, as of now, the full agreement and acceptance of the conciliation service RisolviOnline. RisolviOnline is an independent and institutional service provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, which allows you to reach a satisfactory agreement with the help of a competent and neutral conciliator, in a friendly and safe way, over the Internet. For more information on RisolviOnline rules or to submit a request for conciliation access to

Edit and update

The General Conditions of Sale may be amended from time to time in consideration of possible regulatory changes. The new General Conditions of Sale shall be effective from the date of publication of